Privacy Policy

CustomerNearMe helps users discover business prospects and organize their outreach. This policy explains what information may be collected, why it is used, how it is stored, and what choices you have.

1. Introduction

Welcome to CustomerNearMe (“CustomerNearMe,” “we,” “our,” or “us”). CustomerNearMe is a business prospecting platform that helps users discover businesses, organize prospects, manage lead pipelines, export data, and support outreach workflows.

This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit our website, create an account, subscribe to a plan, or use our services.

Service website: https://www.customernearme.online/

Service operator: TechZam Solution.

By using CustomerNearMe, you acknowledge that you have read this policy. Where applicable law requires separate consent, we will request it before processing personal information for a specific purpose.

2. Information we collect

The information we collect depends on how you use CustomerNearMe.

2.1 Account information

When you register or use account features, we may process information such as:

• Email address and account identifier.
• Authentication information managed through our authentication provider.
• Account preferences and subscription status.
• Information you provide when contacting customer support.

We do not intentionally collect information that is unnecessary for providing or securing the service.

2.2 Business prospect and lead information

When you use our business discovery and prospect management features, information processed or stored may include:

• Business names, addresses, categories, and publicly available business details.
• Business website URLs and available contact details.
• Saved prospects, notes, labels, and lead-pipeline stages.
• Follow-up reminders and activity history.
• Data you import, export, or otherwise submit through the platform.

The exact information available depends on the data source, the features you use, and the information you choose to save.

2.3 Subscription and payment information

If you purchase a paid subscription, payment processing is provided through Paddle. Paddle may process information required to complete transactions, manage subscriptions, issue receipts, and address billing matters.

We may receive limited transaction-related information, such as subscription status, plan information, transaction identifiers, or billing details made available to us by the payment provider. Payment information is handled according to the payment provider’s applicable privacy practices.

2.4 Technical and usage information

When you access CustomerNearMe, our systems or service providers may process information such as:

• IP address and browser or device information.
• Requested pages and service interactions.
• Diagnostic records, error reports, and security logs.
• Information needed to maintain service reliability and prevent misuse.

We only use analytics or cookie-related features when they are part of our actual implementation and within applicable consent requirements.

2.5 Communications

If you contact us through the website form or by email, we may process your name, email address, inquiry type, message, and other details you voluntarily provide so that we can respond. The contact form also uses a keyed, one-way IP address hash for short-term abuse prevention and rate limiting. Form messages are sent to our support mailbox through our configured email provider; we do not store the message in the application database.

3. How we use information

We may use information, where applicable, to:

• Create and manage user accounts.
• Authenticate users and maintain account security.
• Provide business discovery, prospect saving, lead management, and export features.
• Maintain saved leads, notes, reminders, and activity records.
• Manage subscriptions and coordinate payment-related events.
• Respond to support requests.
• Diagnose technical problems and improve service reliability.
• Detect fraud, abuse, unauthorized access, and violations of our terms.
• Meet legal obligations and enforce our agreements.

We do not use personal information for unrelated purposes without an appropriate legal basis.

4. Storage and security

CustomerNearMe uses Supabase for authentication and backend data operations. Lead information and account-related records are stored in our server-side database environment and associated application storage, with access controlled by our technical and administrative safeguards.

We take reasonable steps intended to protect information from unauthorized access, loss, misuse, alteration, or disclosure. These measures include encrypted data transport where supported, restricted access controls, least-privilege permissions, and monitoring of administrative access.

However, no system is completely secure. We cannot guarantee the absolute security of data transmitted over the Internet or stored in cloud infrastructure. If a security incident materially affects your personal information, we will notify you in accordance with applicable law and the terms of the service.

If you ask us to delete account data or a business record you have submitted to the platform, we will process that request in accordance with the service workflow, available data retention rules, and any legal obligations that require us to keep records.

5. Third-party services

CustomerNearMe uses third-party services to operate the product and support business workflows. These may include:

• Supabase for authentication, database storage, and related application infrastructure.
• Paddle for subscription and billing processing.
• Email delivery providers to route contact form messages to our support mailbox.
• Hosting providers and infrastructure partners that support web hosting, storage, and service reliability.
• Data-source providers such as Google Places or other sources used to retrieve publicly available business data relevant to the service.

These providers process information only as needed to provide their services and in accordance with their own privacy practices and contractual obligations with us. Where a provider is used for a specific feature, we try to minimize data sharing to only the information required to fulfill that feature.

6. Your privacy rights

Depending on the laws that apply to you, you may have rights to request access to personal information, correction of inaccurate data, export of the information you provided, deletion of personal information, or restriction of processing where allowed.

If you are using CustomerNearMe from a region with stronger privacy rules, you may also have the right to object to some processing or exercise rights related to consent, where applicable. To make a request, contact us using the details in Section 7.

We may verify your identity before fulfilling certain requests, especially when the request relates to account information, billing records, or saved lead data.

7. Retention and contact

We keep information only as long as necessary to provide the service, maintain account records, comply with legal obligations, resolve disputes, and enforce agreements. Some records may be retained longer where required by law or for operational security reasons.

If you have questions about this Privacy Policy, request deletion, or need to exercise data rights, contact us: